Customer Service skills in today’s economic climate are critically important for any business model as no company can survive without customers. The excellence of human resources in any organization is very beneficial for the organization itself. It is for this reason that We at Right Choice Training, aim to help organizations to grow through the Soft Skill development of their staff. We provide interactive practical training and development in the field of customer service that staff can apply immediately into their work circumstances.
Having employees who possess excellent customer service skills are beneficial for the organization; resulting in increased revenue and profit through customer retention and satisfaction. This lends itself to the best form of marketing, Word of mouth. This level of customer satisfaction will also help to increase your customer base by allocating fewer budgets on Marketing activities and more on your greatest asset, your people.
Subsequently, benefits for the employees include greater job satisfaction and transferable skills that they can take with them always and a certificate of completion of the program that defines their accomplishments. Prior to starting our Customer Service training sessions, a training needs analysis will be conducted to determine the needs for your organization and how to best meet those needs.
CORE COMPETENCIES OF EXCELLENT CUSTOMER SERVICE SKILL
- The Foundations
- First Impressions
- Courtesy
- Attitude
- Ethics
- Effective communication
- Relationship building
- Putting the client first: Face to Face contacts
- Telephone Contacts
- E-Client contacts
- Calming the storm – how to handle complaints
- Being the best you can be – putting it all together
- Marketing the business
- Teamwork
- One-on-one training